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Terms and Conditions

Chapter 1 General Provisions

Article 1 (Purpose)

These Terms and Conditions are intended to regulate the rights, obligations, and responsibilities of the “Company” and “Users” in using the services (hereinafter referred to as “Services”) provided through the website (https://www.tripcoupon.com) and mobile application operated by TourGajago Co., Ltd. (hereinafter referred to as “Company”).

Article 2 (Definitions)

①“Company” refers to a corporation or virtual business establishment established by Tripcoupon Co., Ltd. to enable users to trade goods, etc. by using information and communication facilities such as computers in order to provide goods or services (hereinafter referred to as “Goods, etc.”), and is also used to mean a business operator that operates an Internet site.

②“User” refers to a member who accesses the “Service” and receives the services provided by the “Company” in accordance with these Terms and Conditions.

③“Member” refers to a person who has registered as a member by providing personal information to the “Company”, continuously receives information from the “Company”, and can continuously use the services provided by the “Company.”

④“Affiliate” refers to a person who is an intermediary for travelers by our company and provides various travel services to travelers.

Article 3 (Specification, explanation and revision of terms and conditions, etc.)

①“Company” shall post the contents of these terms and conditions, company name and representative name, address of business location (including the address of the place where consumer complaints can be handled), telephone number, e-mail address, business registration number, mail-order business report number, personal information management officer, etc. on the initial service screen of the “Service” so that “Users” can easily see them. However, the contents of the terms and conditions may be made available for “Users” to view through a link screen.

②“Company” shall obtain the confirmation of “Users” by providing a separate link screen or pop-up screen so that “Users” can understand important contents stipulated in the terms and conditions, such as cancellation of subscription, delivery responsibility, and refund conditions, before “Users” agree to the terms and conditions.

③"Company" may revise these Terms and Conditions to the extent that it does not violate related laws such as the Electronic Commerce Consumer Protection Act, the Terms and Conditions Regulation Act, the Electronic Commerce Basic Act, the Electronic Signature Act, the Promotion of Information and Communications Network Utilization Act, the Door-to-Door Sales Act, and the Consumer Protection Act.

④When "Company" revises the Terms and Conditions, it shall notify the effective date and the reason for the revision on the initial screen of the "Service" together with the current Terms and Conditions from 7 days prior to the effective date to the day before the effective date. However, when changing the Terms and Conditions to the disadvantage of "Users", it shall notify the users at least 30 days in advance. In this case, "Company" shall clearly compare the contents before and after the revision and display them so that "Users" can easily understand them.

⑤When "Company" revises the Terms and Conditions, the revised Terms and Conditions shall only apply to contracts concluded after the effective date, and the Terms and Conditions before the revision shall apply to contracts already concluded before that date. However, if a “User” who has already entered into a contract wishes to be subject to the revised terms and conditions, the revised terms and conditions shall apply if the “User” sends a notice to the “Service” within the notice period for the revised terms and conditions pursuant to Paragraph 3 and obtains the consent of the “User”.

⑥ Matters not specified in these Terms and Conditions and the interpretation of these Terms and Conditions shall be governed by the Act on Consumer Protection in Electronic Commerce, etc., the Act on Regulation of Terms and Conditions, the Consumer Protection Guidelines in Electronic Commerce, etc. established by the Fair Trade Commission, and related laws and regulations or customary practices.

Article 4 (Provision and Change of Services)

① The “Company” shall perform the following tasks:

1. Service to provide information on restaurants from ‘affiliates’

2. Discount service for restaurants from ‘affiliates’

3. Restaurant reservation service from ‘affiliates’

4. Brokerage of sales contracts for “goods”, including brokerage of travel contracts

5. Any other services that the “Company” develops additionally or provides to “members” through partnership contracts with other companies

②In the event of a shortage of goods or services or changes in technical specifications, the “Company” may change the content of goods or services to be provided under future contracts. In this case, the “Company” shall immediately notify the content of the changed goods or services and the date of provision in the place where the content of the current goods or services is posted.

③In the event that the “Company” changes the content of the service that the “User” has contracted to provide due to reasons such as shortage of goods or changes in services due to local affiliate circumstances, the “Company” shall immediately notify the “User” of the reason at a notifiable address.

④ In the case of brokerage services, “the Company” only provides tools (platforms) that enhance the reliability and stability of transactions between guides, sellers, and users, and the parties to the transaction must bear responsibility for the transactions established between guides, sellers, and users.

⑤ In the case of the preceding paragraph, “the Company” shall compensate for damages incurred by “the User” due to this. However, this shall not apply if “the Company” proves that there was no intent or negligence.

Article 5 (Service Interruption)

① “the Company” may temporarily suspend the provision of services in the event of reasons such as maintenance, replacement, and malfunction of information and communication equipment such as computers, interruption of communication, surge in service use, national emergency, power outage, natural disaster, or other force majeure, or in the event of disruption to normal service use.

② “the Company” shall compensate for damages incurred by “the User” or a third party due to temporary suspension of service provision for the reasons set forth in Paragraph 1. However, this does not apply if the "Company" proves that there was no intent or negligence.

③ In the event that the service cannot be provided due to reasons such as a change in business type, abandonment of business, or integration between companies, the "Company" shall notify the "User" in the manner prescribed in Article 8 and compensate the consumer according to the conditions initially presented by the "Company."

Article 6 (Membership Registration)

① The "User" shall apply for membership by filling out the membership information in the registration form prescribed by the "Company" and expressing his/her intention to agree to these Terms and Conditions.

② The "Company" shall register as a member the "User" who has applied for membership as per Paragraph 1, unless he/she falls under any of the following items:

1. If the applicant has previously lost membership qualifications pursuant to Article 7, Paragraph 3 of these Terms and Conditions, however, this shall not apply if 3 years have passed since the loss of membership qualifications pursuant to Article 7, Paragraph 3 and the "Company" has approved the re-registration of membership.

2. If there is any false, omitted, or incorrect information in the registration

3. If it is determined that registering as a member significantly hinders the technology of the "Company"

③The time of establishment of the membership contract is when the "Company's" approval reaches the member.

④If there is a change in the registration information pursuant to Article 15, Paragraph 1, the member must immediately notify the "Company" of the change by e-mail or other means.

Article 7 (Withdrawal of membership and loss of qualification, etc.)

①A member may request withdrawal from the "Company" at any time, and the "Company" will immediately process the withdrawal.

②If a member falls under any of the following reasons, the "Company" may restrict or suspend the member's qualification.

1. If false information is registered when applying for membership

2. If the member does not pay the price of goods purchased using the "Service" or other debts related to the use of the "Service" by the due date

3. If the member threatens the order of e-commerce by interfering with another person's use of the "Service" or stealing information

4. If the member uses the "Service" to commit an act prohibited by law or these Terms and Conditions or against public order and morals

③ If the "Company" restricts or suspends membership qualifications and the same act is repeated more than twice or the reason is not corrected within 30 days, the "Company" may revoke the membership qualifications.

④ If the "Company" revoke the membership qualifications, the membership registration will be canceled. In this case, the member will be notified and given at least 30 days to explain before the cancellation of the membership registration.

Article 8 (Notice to Members)

① If the "Company" notifies the member, it may do so to the e-mail address designated by the member in advance through an agreement with the "Company".

② In the case of notification to an unspecified number of members, the "Company" may substitute individual notification by posting on the "Company" bulletin board for more than one week. However, individual notification will be made for matters that have a significant impact on the member's own transactions.

Article 9 (Purchase Application)

"Users" may apply for purchases in the "Service" by the following or similar methods, and the following information must be provided in an easily understandable manner when the "User" applies for purchase. However, in the case of members, the application of items 2 through 4 may be excluded.

1. Select a product

2. Enter your name, phone number, email address (or mobile phone number), etc.

3. Confirm the terms and conditions for each product, the cost burden for services with limited cancellation rights, etc.

4. Agree to these terms and conditions and confirm or reject the items in item 3 above (e.g., mouse click)

5. Purchase application for products, etc. and confirmation thereof or consent to the confirmation by the "Company"

6. Select a payment method

Article 10 (Establishment of a contract)

① The "Company" may not accept a purchase application as per Article 9 in the following cases. However, in the case of concluding a contract with a minor, the minor or the legal representative must be notified that the contract may be canceled if the consent of the legal representative is not obtained.

1. If there is any false information, omission, or error in the application

2. If a minor purchases goods or services prohibited by the Youth Protection Act, such as cigarettes or alcohol

3. If the “Company” determines that accepting other purchase applications significantly interferes with the technology

② The contract is deemed to have been established when the “Company”’s acceptance reaches the “User” in the form of a receipt confirmation notice under Article 12, Paragraph 1 and the deposit is paid.

③ The “Company’s” expression of acceptance must include information such as confirmation of the “User’s” purchase application, whether the product is available for sale, correction or cancellation of the purchase application, etc.

Article 11 (Payment Method)

Payment for goods or services purchased from the “Company” may be made by any of the available methods listed below. However, the “Company” may not collect any additional fees for the “User’s” payment method.

1. Payment by various cards such as prepaid cards, debit cards, and credit cards

2. Online bank transfer, virtual account deposit, and real-time account transfer

3. Through electronic payment methods such as Naver Pay and Toss Payment

4. Other payment methods recognized by the “Company”

Article 12 (Confirmation of receipt, change and cancellation of purchase application)

① When the “User” applies for purchase, the “Company” shall send a confirmation of receipt to the “User”.

② When there is a discrepancy in the expression of intent, etc., the “User” who has received the confirmation of receipt may request a change or cancellation of the purchase application immediately after receiving the confirmation of receipt, and the “Company” shall process a full refund in accordance with the request of the “User” prior to the date of use (prior to the start date).

However, if the date of use has already begun, refunds or cancellations are not possible, and the provisions on withdrawal of subscription, etc. in Article 15 shall apply.

Article 13 (Supply of goods, etc.)

① The “Company” shall specify the means of provision, the party responsible for the provision cost by means, and the provision period by means, etc. for the goods purchased by the “User”. If the “Company” exceeds the agreed provision period, it shall compensate the “User” for any damages incurred as a result. However, this does not apply if it is proven that there was no intent or negligence on the part of the “Company.”

Article 14 (Refund)

If the “Company” cannot provide services for goods, etc. purchased by the “User” due to reasons such as negligence of the “Affiliate” employee, the “Company” must notify the “Company” representative of the reason without delay. The “Company” representative will immediately notify the “Affiliate” of this fact and take measures to ensure smooth service use.

①If the “Company” representative has not been notified but the service is not provided, the following measures will be taken for partial refund.

1. If the discount is not received at a store where the discount rate is stated on the platform, go to the “Company” homepage and click the KakaoTalk Plus Friend icon at the bottom (chat window must be activated).

2. The information and situation of the store where the benefit is not applied must be left in the chat window.

3-1. If a real-time response is possible with the company representative, the company will immediately check with the store in question and take measures to apply the benefit. If payment has already been completed, you can cancel and proceed with a new payment.

3-2. If real-time response is not possible (if 3-1 is not possible), the company representative can check the chat window and contact the customer separately to request supporting documents. If there is no response in the chat window for more than 15 minutes, please prepare the following supporting documents:

- Please write the name of the local employee on the receipt you received after payment (for employee identification).

- After confirmation by the representative, a refund will be processed for the amount that is not eligible for benefits within the membership payment cost limit, and it may take up to 3 business days.

- If you purchased the company membership for free after applying a promotional code, you will be excluded from the refund (including purchasers through events and promotions such as Visa cards).

② In the case of products that are subject to brokerage sales operated by overseas companies, returns, exchanges, and refunds may be restricted according to the local company's policy, and we will provide separate notice regarding this.

③If you have both a paid membership and a free membership through events and promotions, the free membership will be exposed and applied first.

- Even if you did not use the paid membership, if the start date has arrived, a refund is not possible.

Article 15 (Cancellation of subscription, etc.)

①A “User” who has entered into a contract with the “Company” for the purchase of goods, etc. may cancel the subscription within 7 days from the date of receipt of the confirmation notice. However, separate terms and conditions apply for intermediary services such as travel contracts.

②If a “User” receives goods, etc., he/she cannot return or exchange them in any of the following cases:

1. If the goods, etc. are lost or damaged due to a cause attributable to the “User”

(However, if the packaging, etc. is damaged in order to check the contents of the goods, etc., the subscription may be cancelled.)

2. If the value of the goods, etc. is significantly reduced due to the use or partial consumption of the “User”

3. If the value of the goods, etc. is significantly reduced to the extent that resale is difficult due to the passage of time

4. If duplication is possible with goods, etc. of the same performance, if the packaging of the original goods, etc. is damaged

③ In the cases of subparagraphs 2 through 4 of paragraph 2, if the “Company” does not take measures such as clearly indicating in advance in a place where consumers can easily see the fact that subscription cancellation, etc. is restricted or providing trial products, the subscription cancellation, etc. of the “User” is not restricted.

④ Notwithstanding the provisions of Paragraphs 1 and 2, if the content of the goods, etc. is different from the content displayed or advertised or if the performance is different from the contract, the “User” may cancel the subscription, etc. within 3 months from the date of receipt of the goods, etc., or within 30 days from the date of learning or being able to learn of the fact.

Article 16 (Effect of Cancellation of Subscription, etc.)

① If the “Company” receives the return of the goods, etc. from the “User,” it shall refund the payment already made for the goods, etc. within 3 business days. In this case, if the “Company” delays the refund of the goods, etc. to the “User,” it shall pay the delay interest calculated by multiplying the delay interest rate determined and announced by the Fair Trade Commission by the delay period.

② When refunding the above amount, if the “User” paid the price of the goods, etc. using a payment method such as a credit card or electronic money, the “Company” shall request the business operator who provided the payment method to suspend or cancel the claim for the price of the goods, etc. without delay.

③ In the case of cancellation of subscription, etc., the cost required to return the goods, etc. supplied shall be borne by the “User”. The “Company” shall not claim a penalty or compensation for damages from the “User” for reasons such as cancellation of subscription. However, in the case of cancellation of subscription, etc. due to the content of the goods, etc. being different from the advertised content or being performed differently from the contract, the “Company” shall bear the cost required to return the goods, etc.

④ In the case where the “User” bears the shipping cost when receiving the goods, etc., the “Company” shall clearly indicate who will bear the cost in the case of cancellation of subscription so that the “User” can easily understand.

Article 17 (Protection of Personal Information)

Matters regarding the protection of personal information shall be governed by the provisions of the Company’s personal information handling policy posted on the “Service”.

Article 18 (Obligations of the “Company”)

① The “Company” shall not engage in any acts prohibited by laws and regulations or these Terms and Conditions or contrary to public order and morals, and shall do its best to provide goods and services continuously and stably in accordance with the provisions of these Terms and Conditions.

②"Company" must have a security system to protect the personal information (including credit information) of "Users" so that "Users" can safely use Internet services.

Article 19 (Member's Obligations Regarding ID and Password)

①Except for the case of Article 17, the member is responsible for managing the ID and password.

②Members must not allow third parties to use their ID and password.

③If a member becomes aware that his/her ID and password have been stolen or is being used by a third party, he/she must immediately notify "Company" and follow the instructions of "Company" if any.

Article 20 (Obligations of “Users”)

“Users” shall not perform the following acts:

1. Registering false information when applying or changing information

2. Stealing information from others

3. Changing information posted on the “Company”

4. Transmitting or posting information (such as computer programs) other than information specified by the “Company”

5. Infringing on the intellectual property rights, such as copyrights, of the “Company” or other third parties

6. Acts that damage the reputation of the “Company” or other third parties or interfere with their business

7. Acts of disclosing or posting obscene or violent messages, images, voices, or other information that violates public order and morals on an internet shopping mall

8. Acts of using various event services (such as coupons) of the “Company” in a manner that does not comply with the “Company’s” service policy

9. Acts of directly transacting with guides and third parties for any travel products, such as guide products, that were learned of through the “Company’s” mediation

10. Acts of attempting to purchase goods and services whose transactions are restricted by law

11. Transferring the right to use the “Company’s” services or other status under the service use agreement to others, Donation, Act of providing this as collateral

Article 21 (Relationship between the "Company" and its affiliates)

① If a product is exposed and sold by being connected to the "Company" through a hyperlink (e.g., the target of the hyperlink includes text, pictures, and moving images), it is called a "linker".

② The "Company" shall, in principle, resolve disputes arising from transactions with "Users" regarding goods, etc. independently provided by the "Linker" between the parties, and the "Company" shall not be held liable in any way. In this case, the "Company" shall clearly display the content of "Linker" on the initial screen of the goods being sold or on a pop-up screen at the time of connection so that the "Users" can easily understand it.

Article 22 (Attribution of Copyright and Restrictions on Use)

① The copyright and other intellectual property rights for works created by the "Company" belong to the "Company".

②“Users” shall not use for profit or allow third parties to use for profit information obtained by using the “Company”, including information to which the “Company” holds intellectual property rights, by means of reproduction, transmission, publication, distribution, broadcasting, or other methods without the prior consent of the “Company.”

③If the “User” uses the copyright belonging to the “User” in accordance with the “Company” agreement, the “User” shall be notified.

④If the “User” uses the information posted on the “Company” without entering into a product purchase and service use contract with the “Company,” any damages resulting from such use shall be entirely borne by the “User.”

Article 23 (Member Posts and Copyright)

①Posts refer to text, photos, various files, and links posted by members while using the service.

②If damage or other problems occur due to a member's post, the member is responsible for it, and the "Company" is not responsible.

③The "Company" may take related actions such as arbitrarily posting, suspending, modifying, deleting, moving, or refusing to register posts, etc. that fall under any of the following items without the member's prior consent.

- If the content is severely insulting or damaging to the reputation of other members or third parties

- If the content is distributed or linked to in violation of public order and morals

- If the content promotes illegal copying or hacking

- If a request to stop posting has been made due to infringement of a third party's copyright

- If the content is an advertisement for profit

- If the content is objectively recognized as being related to a crime

- If the content infringes on the copyright or other rights of other "users" or third parties

- If the content is a personal political judgment or religious opinion that the company determines does not fit the nature of the service

- If the content is determined to violate other related laws

④The copyright of the post posted by a member belongs to the member who posted it. However, the "Company" may expose posts such as reviews, content, and star ratings to other websites, apps, emails, online, and offline, etc., in order to increase the exposure of the product list and community to potential guests for the purpose of operating, displaying, transmitting, distributing, and promoting the service. Some of the posts may be modified, copied, and edited to the extent necessary for such exposure. The member's postings may be used in accordance with fair practices stipulated in the Copyright Act without separate permission from the member.

⑤ If the "Company" wishes to use the member's postings in a manner other than the preceding paragraph, it must obtain the member's consent in advance by telephone, fax, e-mail, etc.

⑥ If the member terminates the service agreement, postings that have been reposted or copied by others through storage, etc., postings that are combined with others' postings, postings registered on public bulletin boards, etc. will not be deleted.

Article 24 (Dispute Resolution)

① The "Company" establishes and operates a compensation processing organization to reflect the legitimate opinions or complaints raised by the "User" and compensate for the damages.

② The "Company" gives priority to complaints and opinions submitted by the "User". However, if prompt processing is difficult, the "User" will be notified immediately of the reason and processing schedule.

③ In the event of a request for damage relief from a “User” in connection with an e-commerce dispute between the “Company” and the “User,” the matter may be subject to the mediation of the Fair Trade Commission or the dispute resolution agency commissioned by the city/provincial governor.

Article 25 (Jurisdiction and Governing Law)

① The Seoul District Court shall be the court of first instance for lawsuits regarding e-commerce disputes between the “Company” and the “User.”

② Korean law shall apply to e-commerce lawsuits filed between the “Company” and the “User.”

Article 26 (Special Provisions)

① Matters not specified in these Terms and Conditions shall be governed by the provisions of the Electronic Commerce Basic Act, the Electronic Signature Act, the Act on Consumer Protection in E-Commerce, etc., and other relevant laws and regulations.



Personal Information Collection

Personal Information Processing Policy

TourGajago Co., Ltd. (hereinafter referred to as the "Company") establishes and discloses the following personal information processing policy in order to protect the personal information of users and to promptly and smoothly process complaints related thereto. The Company considers that you have agreed to the personal information processing policy below, including the collection and use of personal information, by clicking the "Agree" button.


Article 1 Personal Information Collection Items

If you wish to use the Company's services, you must enter the following required information. There are no restrictions on using the service even if you do not enter the optional items.


Category

Purpose of collection and use

Collected and used

Retention and use period

Information collected when signing up

sign-up and use

[Required]

Name (Korean, English), email, password, mobile phone number

Until membership withdrawal, consumer identification information, payment, cancellation, refund information is stored for 5 years to preserve transaction records (Act on Consumer Protection in E-Commerce, etc.)

Sign up through SNS

[Required]

Kakao, Naver, Google, Apple: Name (Korean, English), email, mobile phone number

[Optional]

Profile information (nickname/profile photo)

Consent to use marketing

[Optional]

Name (Korean, English), email, mobile phone number

Information collected when using service

Consultation purpose

[Required]

Name (Korean, English), email, password, mobile phone number, SNS ID

Purchase of reserved products

[Required]

Common: Name (Korean, English), email, password, mobile phone number, SNS ID

When using pickup service: Hotel name, flight information, etc.

When using products requiring passport information: Passport number, etc.



Article 2 Purpose of collection and use of personal information

The company uses the collected personal information as follows: It is used for the purpose.

① Travel product sales and brokerage service implementation and fee settlement according to service provision - travel product reservation, content provision, purchase and fee payment, product delivery or billing, etc., financial transaction identity verification and financial services, fee collection, etc.

② Customer management - identity verification, personal identification, prevention of unauthorized use by bad members and prevention of unauthorized use, confirmation of intent to join/withdraw, age verification, confirmation of consent of legal representative when collecting personal information of children under 14 years of age, complaint processing and civil affairs processing, notification delivery, etc.

③ Other - Securing a smooth communication channel such as notification, confirmation of intent, complaint processing, etc., and providing information on new services/new products or events



Article 3 Use and retention period of personal information

Customer's personal information is processed and retained within the personal information retention/use period stipulated by law or the personal information retention/use period agreed upon by the company when collecting personal information from the customer. However, in cases where it is necessary to retain it for a certain period of time due to reasons such as confirmation of rights and obligations related to transactions, etc., or pursuant to the provisions of relevant laws and regulations, it may be retained for a certain period of time. •Membership registration and management records: 1 year, however, if a creditor/debtor relationship remains, until the creditor/debtor relationship is settled

•Records on contracts or withdrawal of subscription, etc.: 5 years,

•Records on payment and supply of goods, etc.: 5 years

•Records on consumer complaints or dispute resolution: 3 years

•Records on display/advertisement: 6 months



Article 4 Personal information processing and provision

① The company uses the customer's personal information within the scope notified in the "Purpose of collection and use of personal information" of the service terms and conditions and personal information processing policy or within the scope specified in the service terms and conditions, and does not use it beyond this scope or provide it to a third party. In particular, the company will use and provide personal information with caution in the following cases.

② The company provides personal information to affiliates as follows in order to provide higher quality services to customers. The company does not disclose the customer's personal information to other companies or organizations unrelated to the company's services. However, the following cases apply when providing the customer's personal information, and if the customer refuses to provide the information as described below, the service cannot be used.

Provider

Provided Items

Purpose of Use

Provision Period

Local Affiliate

[View Details]

Name (Korean, English), Email, Mobile Phone Number,

When using tour reservation service: Hotel name, flight information, SNS ID, etc.

When using products requiring passport information: Passport number, etc.

Personal information provided for personal identification and reservation, consultation, local event management, and customer management

purposes from the time of provision until the purpose of provision is achieved

Expedia, Inc.,

 

③ In order to provide better service, the company may provide the customer's personal information to an affiliate in addition to Article 2, and when personal information is provided accordingly, the company will individually notify the customer in advance in writing or by email about who the affiliate is, what personal information items are provided, why such personal information must be provided, and how long it will be protected and managed. If the customer does not consent, the information will not be provided to the affiliate. The same procedure will be followed when there is a change in the affiliate relationship or when the affiliate relationship is terminated.

④ The company may also provide the customer's personal information to a third party in the following cases. - When there is a request from a relevant agency for investigative purposes in accordance with relevant laws and regulations

- When providing information to advertisers, partners, or research organizations in a form that does not identify specific individuals for statistical research or market research

- When there is a request in accordance with other procedures stipulated in relevant laws and regulations

- When necessary for billing for service provision

- When there is a request from a relevant agency regarding excellent products certified by the Ministry of Culture and Tourism

- When the company's terms of use or operating principles posted on the website are violated

- When there is sufficient grounds to believe that personal information is being provided in order to take legal action against others who have caused mental or material damage to others through the use of the service

- Information may be provided to a contracted company for services such as campaign promotions and prize winnings from various events or special exhibitions, and in this case, the type of information required, the purpose of use, the period, etc. are specified and prior consent is obtained from the customer -

⑤ Even when information is provided in accordance with relevant laws and regulations or at the request of an investigative agency, we operate on the principle of notifying the parties. Notification may not be possible due to legal grounds. We will do our best to ensure that information is not provided indiscriminately in violation of the original collection and use purposes.

⑥ The company may provide users' personal information for the purpose of developing new technologies or providing better services. In this case, we will inform users of who the organization or group is providing the personal information to, why the information is needed, and how and until when it will be protected and managed, and obtain their consent before providing the information. If users do not consent, we will not arbitrarily collect or provide additional information.



Article 5 Customer Rights and Methods of Exercising Them

① Customers may exercise the following rights related to personal information protection against the company at any time, and if the customer is a child under the age of 14, the child's legal representative may request access to, correction of, deletion of, and suspension of processing of the child's personal information.

- Request to access personal information

- Request for correction in case of errors, etc.

- Request for deletion

- Request for suspension of processing

② If the customer requests deletion of personal information, we will follow the provisions of Article 3, the processing and retention period of personal information, and Article 7, the destruction procedure and method of personal information. ③ Members may terminate the service agreement (request withdrawal of membership or withdrawal of consent) at any time by notifying the company of their intention to terminate, and the company shall process this in accordance with the regulations on membership withdrawal.

A. The service agreement shall be terminated when the member's intention to terminate reaches the company. The same shall apply in the case of withdrawal of consent to personal information, and shall be processed in the same manner as membership withdrawal.

B. Members who have terminated in accordance with this clause (members who have withdrawn) may re-register as members in accordance with the membership registration procedures and related provisions stipulated in these terms and conditions.

C. However, re-registration may be restricted for a certain period of time in order to protect the information of previously registered accounts.

D. Benefits such as events applied upon membership registration shall not be applied even if re-registered after termination (membership withdrawal) in accordance with this clause.

E. Events and various policies that assume membership shall not be applied after termination in accordance with this clause.

F. In the event of termination under this clause, the member must use all remaining coupons before the end of the service agreement (withdrawal of membership), and the remaining coupons will be canceled and not refunded upon termination of the service agreement.



Article 6 Handling of Personal Information

① In order to smoothly process personal information, the company may entrust some of the personal information processing tasks to an external party as follows, and will ensure that personal information is safely managed when entering into a contract for entrustment in accordance with relevant laws and regulations.

Personal Information Entrustment Status

Entrustee's

Entrusted Work

Retention and Use Period

Toss Payments

Electronic Payment Agency

Until the purpose of personal information use is achieved and membership is withdrawn, and the end of the contract for entrustment

KCP

Electronic Payment Agency

Popbill

Cash Receipt Issuance






② When entering into a contract for entrustment, the company shall state in writing the purpose and scope of the entrusted work, prohibition of processing personal information other than for the purpose of performing the entrusted work, restrictions on re-entrustment, management, supervision, stability assurance measures, and responsibilities of the entrustee in accordance with Article 26 of the Personal Information Protection Act, and supervise whether the entrustee safely processes personal information.



Article 7 Procedures and methods for destroying personal information

① When personal information becomes unnecessary, such as when the retention period for personal information under Article 3 expires, the purpose of collection or use is achieved, or the business is closed, the company destroys the relevant personal information without delay.

② The company destroys personal information using the following methods.

- Electronic files: Permanently deleted in a way that makes restoration impossible

- Paper documents: Shredding or incineration



Article 8 Protection measures for personal information

The company is taking the following measures to ensure the security of personal information. - Administrative measures: Establishment and implementation of an internal management plan including matters related to the organization and operation of the personal information protection organization, such as the designation of a personal information protection officer, and matters related to the education of personal information handlers.

- Technical measures: Establishment and implementation of standards for granting, changing, and deleting access rights to a database system systematically organized to process personal information, installation and operation of an intrusion prevention system and an intrusion detection system for the personal information processing system, storage and confirmation and supervision of the access time and processing details, etc. when a personal information handler accesses the personal information processing system and processes personal information, backup and storage of access records for the personal information processing system in a separate storage device, storage of one-way encryption of passwords, establishment of a security server when transmitting and receiving personal information and authentication information of users through an information and communications network, installation and periodic update and inspection of antivirus software so that the personal information processing system and information devices used by the personal information handler to process personal information can be checked and treated for computer viruses, spyware, and other malicious programs.


However, the company is not responsible for any problems caused by leakage of personal information such as ID and password due to the user's own negligence or problems on the Internet.

 

Article 9 Installation, operation, and refusal of Internet access information files and automatic personal information collection devices

① The company uses cookies to find and store member information when necessary for website operation. Cookies are very small text files that the server used to operate the website sends to the member's browser and are stored on the hard disk of the member's terminal (PC, smartphone, tablet PC, etc.) and expire when the web browser is closed or when the member logs out.

② Members may refuse to install the company's cookies. However, if cookie installation is refused, it may be difficult to use some services that require login.

(Setting method, IE standard) Tools at the top of the web browser > Internet options > Personal information > Site blocking



Article 10 Personal information protection officer

The company is responsible for the overall management of personal information processing and has designated the personal information management officer as follows to handle complaints and damage relief from information subjects related to personal information processing. - Personal Information Manager

Name: Senior Manager Taewoong Kim

Phone: 070-7775-0307

Email: help@tripcoupon.com



Article 11 Request to View Personal Information

Customers may request to view their personal information by submitting a request to view personal information, indicating the items and contents of personal information, the purpose of collection and use of personal information, the period of retention and use of personal information, the status of provision of personal information to third parties, and the fact and content of consent to personal information processing, to the Personal Information Protection Manager in the preceding paragraph in accordance with Article 35 of the Personal Information Protection Act. The Company will endeavor to process the information subject's request to view personal information within 10 days. However, if there is a legitimate reason why the information cannot be viewed within 10 days, the Company will notify the customer of the reason and postpone the viewing, and if the reason is eliminated, the information will be viewed without delay.



Article 12 Changes and Notification of Personal Information Processing Policy

① The Company's personal information processing policy may be changed in accordance with revisions to the laws of the Republic of Korea and changes in the Company's internal policies. 

② In the event of a revision to the company's personal information processing policy, the company will notify the changes in advance via email 7 days prior to implementation. If prior notice is difficult, the company will notify without delay, and this policy will be implemented from the date of notification. However, if important matters such as the purpose of collection and use of personal information, the target of third-party provision, etc. are added, deleted, or modified, prior notice will be provided 30 days prior and implementation will take place after 30 days. In addition, if the company adds or changes matters related to matters that require separate consent from customers in accordance with relevant laws such as the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., such as the collection and use of personal information, third-party provision, etc., the company will obtain separate consent from customers in accordance with relevant laws.



Article 13 Remedies for infringement of rights

Users may inquire about remedies for damages and consultations regarding infringement of personal information to the following institutions. <The following organizations are separate from the company. If you are not satisfied with the company's own personal information complaint handling, damage relief, results, or need more detailed assistance, please contact us.>

- Personal Information Infringement Report Center (operated by the Korea Internet & Security Agency)

> Responsibilities: Reporting personal information infringement, requesting consultation

> Website: privacy.kisa.or.kr

> Telephone: (without area code) 118

> Address: (58324) 3rd floor, Personal Information Infringement Report Center, 9 Jinheung-gil, Naju-si, Jeollanam-do (301-2 Bitgaram-dong)

- Personal Information Dispute Mediation Committee

> Responsibilities: Application for personal information dispute mediation, collective dispute mediation (civil resolution)

> Website: www.kopico.go.kr

> Telephone: (without area code) 1833-6972

> Address: (03171) 4th floor, Government Seoul Building, 209 Sejong-daero, Jongno-gu, Seoul

- Supreme Prosecutors' Office Cybercrime Investigation Division: 02-3480-3573 (www.spo.go.kr)

- National Police Agency Cyber ​​​​Terror Response Center: 1566-0112 (www.netan.co.kr)

 

[Supplementary Provisions]

1. These terms and conditions apply from May 27, 2025.

This personal information processing policy may be changed according to changes in laws, policies, or security technologies, and in the event of additions, deletions, or modifications to the content, it will be notified without delay through the personal information processing policy page of the Trip Coupon site (www.tripcoupon.com) or via email.